An Explanation Of Our Process

We understand that it takes a lot of courage to reach out and so aim to make the process feel as easy and comfortable as possible for you!

To get started, you can reach out in the way that feels best for you. You are welcome to text us directly at 226.840.2200, call and leave a voicemail, fill out our Contact Us form, or book a counselling and or neurofeedback intake call directly through our online booking page. Our dedicated intake team always aims to connect back within 24 business hours.

We like to begin with a brief intake call, about 10 minutes or so, so we can connect, answer your questions, and help explore fit. If you are seeking counselling, this call will be with our counselling intake coordinator who will match you with someone on our team. If you are interested in neurofeedback, the call will be with one of our neurofeedback providers.

There is no pressure to book. Think of this as a complimentary, no obligation conversation to see if working together feels like a good fit.

If you are feeling unsure about where to begin, that is completely okay. Just reach out and our team will help guide you through the next steps. Because a good match really matters, we take care in matching you with a provider who fits your needs and preferences. If you meet with someone and later feel you would like to try working with someone new, that is absolutely okay. We have a large, supportive team and are always happy to help you find the right fit.