Privacy policy.
GREAT LAKES WELLNESS COLLECTIVE
PLEASE READ THESE TERMS & CONDITIONS AND PRIVACY POLICY CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS, RESPONSIBILITIES, PRIVACY, AND USE OF OUR WEBSITE AND SERVICES.
TERMS & CONDITIONS
Great Lakes Wellness Collective requires visitors and users of this website to review these Terms & Conditions. By accessing or using our website, you acknowledge and agree to these Terms & Conditions.
Great Lakes Wellness Collective may update these Terms & Conditions periodically to reflect changes to our services, practices, technology, or legal requirements. The most current version will be made available on our website.
PRIVACY POLICY
Last Updated: September 2026
General Commitment to Privacy
Great Lakes Wellness Collective is committed to protecting the privacy and confidentiality of the personal information and personal health information entrusted to us.
We collect, use, disclose, retain, and protect information in accordance with applicable Ontario and Canadian privacy legislation, including Ontario's Personal Health Information Protection Act, 2004 (PHIPA), where applicable, as well as the privacy and confidentiality requirements of applicable professional regulatory bodies.
We take reasonable administrative, technical, and physical measures to safeguard information in our custody or control and limit access to information to individuals who require it for legitimate purposes related to providing or supporting our services.
Personal and Personal Health Information
Depending on your interaction with Great Lakes Wellness Collective, we may collect personal information and personal health information necessary to respond to inquiries, provide and coordinate services, maintain clinical and administrative records, process payments, communicate with clients, and meet our professional and legal obligations.
This information may include your name, address, telephone number, email address, date of birth, emergency contact information, appointment information, insurance or third-party funding information, payment information, and, where applicable, information related to your health, treatment, care, and services received.
We collect, use, and disclose personal health information only for purposes permitted or required by applicable law and in accordance with our professional and legal obligations.
Collection and Use of Information
Great Lakes Wellness Collective may collect information when you contact us, complete forms, use our website, communicate electronically with our team, book or receive services, or otherwise interact with our practice.
We may use this information to:
Respond to inquiries and requests for information
Schedule, coordinate, and provide services
Communicate with clients regarding appointments and administrative matters
Maintain appropriate clinical and administrative records
Process payments, insurance or third-party funding where applicable, and issue receipts
Administer and operate our practice
Maintain and improve our website and services
Meet legal, regulatory, insurance, accounting, and professional obligations
We limit the collection, use, and disclosure of personal information and personal health information to what is reasonably necessary for these purposes or as otherwise permitted or required by law.
Consent and Withdrawal of Consent
Where consent is required, Great Lakes Wellness Collective seeks consent for the collection, use, or disclosure of personal information or personal health information in accordance with applicable law.
You may withdraw your consent to certain collections, uses, or disclosures of your information at any time, subject to legal, professional, or contractual limitations and circumstances where collection, use, or disclosure is otherwise permitted or required by law.
Withdrawal of consent may affect our ability to provide certain services. Withdrawal of consent does not require Great Lakes Wellness Collective to delete information that we are legally or professionally required to retain.
Website, Cookies, and Technical Information
Our website may collect limited technical information through cookies and similar technologies. This may include information about your browser, device, website activity, or interactions with our website.
Cookies and similar technologies may be used to support website functionality, understand how our website is being used, and improve the user experience.
You may adjust your browser settings to restrict or disable cookies. Disabling certain cookies may affect the functionality of some portions of our website.
Electronic Communications and Website Chat
Great Lakes Wellness Collective may communicate with individuals by telephone, text message, email, website chat, or other electronic methods when consent has been provided or as otherwise permitted by law.
Electronic communications may not be completely secure. Please avoid including sensitive or detailed personal health or clinical information when using our website chat, text messaging, email, or other non-secure electronic communication methods.
Our website chat is intended for administrative inquiries only, such as requesting information about our services or assistance with booking an appointment. It is not intended for clinical communication, emergencies, or urgent mental health concerns.
Our website chat, text messaging, telephone, and email communication services may use third-party service providers whose systems and infrastructure are located outside of Canada, including in the United States. Information communicated through these services may therefore be processed or stored in the United States and may be subject to the laws and lawful access requirements of that jurisdiction.
When consent is provided through our website chat or another electronic form, you authorize Great Lakes Wellness Collective to contact you regarding your inquiry by text message, telephone, and/or email.
Standard messaging or data charges from your mobile provider may apply.
If you prefer not to communicate electronically, you may contact our office by telephone at 226-840-2200.
Communication Policy
We may use the contact information you provide to communicate with you regarding inquiries, appointments, scheduling, services, administrative matters, and other information related to your care or interaction with Great Lakes Wellness Collective.
Where you have provided appropriate consent, we may also send informational or promotional communications. You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in those communications.
If you have consented to receiving text messages or voicemail communications, we may use these methods to respond to inquiries or communicate about appointments, scheduling, or other relevant administrative matters.
Email, text messaging, and other electronic communications may not be completely secure and should not be used to communicate sensitive or detailed personal health information unless you have been specifically directed to use a secure method.
Our team generally responds to routine email and text communications during weekday business hours. Electronic communications should not be relied upon for urgent or emergency matters.
Third-Party Service Providers
Great Lakes Wellness Collective uses third-party service providers to support the operation of our practice and website. These may include platforms used for practice management, scheduling, electronic communications, website hosting, website chat, email, payment processing, marketing, analytics, and other administrative functions.
Third-party providers used by Great Lakes Wellness Collective may include, but are not limited to:
Jane App
GoHighLevel
Twilio
Google Workspace, including Gmail
Squarespace
CyberImpact
Swipe payment processing providers through Jane
Other technology or professional service providers necessary to support our operations
Where third-party providers process information on our behalf, we take reasonable steps to select appropriate providers and limit the information shared to what is reasonably necessary for the services they provide.
Some third-party providers may process or store information outside of Canada, including in the United States. Information processed or stored in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
Third-party providers maintain their own privacy and security practices. We encourage you to review the privacy policies of relevant third-party providers if you would like additional information regarding their practices.
Our website may also contain links to external websites or services. When you choose to visit an external website, your interaction with that website is governed by that organization's privacy practices and terms.
We Do Not Sell Personal Information
Great Lakes Wellness Collective does not sell or rent your personal information or personal health information.
We disclose information to third parties only as reasonably necessary to provide or support our services, with your consent where required, or where otherwise permitted or required by law.
Payment and Insurance Information
Payment information may be collected or processed through third-party payment platforms used by Great Lakes Wellness Collective.
Information necessary to process a transaction may be provided directly to the applicable payment processor. We use payment and transaction information only as reasonably necessary to process payments, issue receipts, maintain appropriate financial records, and meet our legal and accounting obligations.
Where applicable, information may also be collected, used, or disclosed for the purpose of processing or administering insurance benefits, employee assistance programs, government-funded programs, or other third-party funding arrangements. Information will only be shared for these purposes with appropriate consent or other lawful authority.
Personal Health Information and Practice Software
Great Lakes Wellness Collective uses electronic systems to support the secure management of client records, scheduling, communication, and practice administration.
Jane App is used for practice management and to maintain client information and clinical records. Other systems, including Google Workspace and other authorized service providers, may be used for appropriate administrative and communication purposes.
We take reasonable steps to ensure that personal health information is handled in accordance with applicable privacy legislation and professional obligations.
Record Keeping
Great Lakes Wellness Collective and its clinicians maintain records related to services provided, which may include treatment records, appointment information, client correspondence, reports, consent documentation, contact information, and other relevant clinical or administrative documentation.
Records are maintained in accordance with applicable privacy legislation and the requirements of relevant professional regulatory bodies.
Great Lakes Wellness Collective acts as the health information custodian for clinic records where applicable.
Access to and Correction of Personal Health Information
Subject to limitations permitted or required by law, you may request access to personal health information about you that is in the custody or control of Great Lakes Wellness Collective.
You may also request correction of personal health information that you believe is inaccurate or incomplete, where applicable.
Requests for access to or correction of records may be directed to our Privacy Officer. Reasonable fees may apply where permitted by law, and you will be advised of applicable fees where required.
Disclosure of Personal Health Information
Great Lakes Wellness Collective takes the confidentiality of personal health information seriously. Personal health information will generally not be disclosed outside of the purposes for which consent has been provided unless disclosure is otherwise permitted or required by law.
There are circumstances in which a clinician or Great Lakes Wellness Collective may be permitted or required to disclose information without your consent. Depending on the circumstances and applicable law, these may include:
Where there are reasonable grounds to believe disclosure is necessary to reduce or eliminate a significant risk of serious bodily harm to you or another person
Where there are legal obligations to report suspected child abuse or neglect
Where reporting is required regarding certain forms of abuse, neglect, or risk involving individuals residing in regulated care settings or other circumstances covered by mandatory reporting legislation
Where a regulated health professional is required by law to report certain information concerning the sexual abuse of a patient by another regulated health professional
Where information is required pursuant to a court order, warrant, summons, or other legally enforceable requirement
Where disclosure is permitted or required for regulatory, professional, or legal purposes
Where information is required by a professional regulatory body exercising its lawful authority, including investigations or inspections
Where consultation with another professional or legal advisor is reasonably necessary and permitted by law
Where information must be provided to an insurer, employee assistance program, third-party payer, or funding organization with your consent or other lawful authority
Where disclosure is otherwise permitted or required under PHIPA, the Regulated Health Professions Act, 1991, the Child, Youth and Family Services Act, 2017, or other applicable legislation
For children and youth, a parent or guardian does not automatically have an unrestricted right to access all information in a young person's clinical record. Access, consent, and confidentiality depend on factors including the young person's capacity to consent, applicable law, and the circumstances of the services being provided.
If you have questions about confidentiality or circumstances in which information may be disclosed, we encourage you to discuss these with your clinician.
Safeguarding Information
Great Lakes Wellness Collective takes reasonable administrative, technical, and physical measures to protect personal information and personal health information against unauthorized access, use, disclosure, loss, theft, alteration, or disposal.
Access to personal health information is limited to individuals who require access for legitimate purposes related to providing or supporting services and in accordance with applicable privacy and professional requirements.
While we take reasonable measures to protect information, no method of electronic communication or electronic storage can be guaranteed to be completely secure.
Retention and Secure Disposal
Great Lakes Wellness Collective retains personal information and personal health information for as long as required to provide services and meet applicable legal, regulatory, professional, insurance, accounting, and record-retention requirements.
When information is no longer required to be retained, we take reasonable measures to securely destroy, dispose of, or anonymize it, as appropriate.
Privacy Breaches
Great Lakes Wellness Collective takes suspected or confirmed privacy breaches seriously.
If we become aware of unauthorized access, use, disclosure, loss, or theft of personal health information, we will take appropriate steps to contain and investigate the incident, mitigate potential harm, and comply with applicable notification and reporting requirements.
Where required by law, affected individuals and/or the Information and Privacy Commissioner of Ontario will be notified.
SOCIAL MEDIA POLICY
Great Lakes Wellness Collective recognizes that social media can create unique privacy, confidentiality, and professional-boundary considerations.
Clinicians generally do not accept friend or follow requests from current or former clients through their personal social media accounts. Clients are welcome to follow Great Lakes Wellness Collective's public practice accounts; however, clinicians generally do not follow clients' personal accounts.
Clients should not use social media or public-facing platforms to communicate confidential, clinical, or urgent information to their clinician or Great Lakes Wellness Collective.
Public business review websites and social media platforms are not appropriate channels for confidential therapist-client communication. We encourage clients who have questions or concerns regarding their services to contact the clinic directly.
Clients should also be aware that interacting with, following, commenting on, or otherwise engaging with Great Lakes Wellness Collective on social media may reveal information about their association with the practice to others. Clients are encouraged to consider their own privacy settings and preferences before interacting with our social media accounts.
CONFIDENTIALITY
Great Lakes Wellness Collective, its clinicians, employees, contractors, and authorized team members are committed to maintaining confidentiality and respecting the privacy of client information.
Information is accessed, used, and disclosed only as reasonably necessary for legitimate purposes associated with providing and supporting services or as otherwise permitted or required by law.
We recognize the importance of trust in therapeutic relationships and strive to maintain appropriate privacy and confidentiality standards throughout our practice.
PRIVACY QUESTIONS, ACCESS REQUESTS, AND COMPLAINTS
If you have questions about our privacy practices, would like to request access to or correction of your personal health information, or have a concern or complaint about how your information has been handled, please contact:
Privacy Officer
Great Lakes Wellness Collective
Phone: 226-840-2200
Email: Support@greatlakeswellnessco.com
We will review privacy questions, requests, and complaints and respond in accordance with our obligations under applicable privacy legislation.
You also have the right to contact the Information and Privacy Commissioner of Ontario (IPC) regarding concerns about the handling of your personal health information.
Information and Privacy Commissioner of Ontario
MODIFICATIONS TO THIS POLICY
Great Lakes Wellness Collective may update these Terms & Conditions and Privacy Policy periodically to reflect changes to our services, practices, technology, third-party providers, or legal and regulatory requirements.
The most current version will be made available on our website.
CONTACT INFORMATION
For questions about these Terms & Conditions, our Privacy Policy, the handling of your information, or our services, please contact:
Great Lakes Wellness Collective
Phone: 226-840-2200
Email: Support@greatlakeswellnessco.com